Privacy Policy

FETRI Consulting ("FETRI", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy applies to information collected through our website (www.fetri.co.ke), our mobile application, and any related services we provide. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Account Information

When you create an account or register for our services, we may collect your name, email address, phone number, and other details you choose to provide.

Personal Information

When you enquire about or use our advisory services, we may collect information relevant to the service, such as your financial goals, contact details, and any documents or information you share with us.

Device and App Information

When you use our website or app, we may automatically collect technical information such as your device type, operating system, app version, browser type, IP address, and general usage data. This helps us keep the service secure and improve how it works.

Information You Provide Directly

This includes information you submit through contact forms, newsletter sign-ups, discovery call bookings, surveys, or any communication you send us by email, phone, WhatsApp, or the app.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and app;
• Respond to your enquiries and provide client support;
• Deliver advisory content, training, and communications you request;
• Send service updates, newsletters, and marketing where you have opted in;
• Verify your identity and process account-related requests, including account deletion;
• Detect, prevent, and address fraud, misuse, or security issues;
• Comply with legal and regulatory obligations.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

3. How Information Is Stored and Protected

We store your information using reputable hosting and infrastructure providers and apply reasonable technical and organisational measures to protect it, including encryption in transit, access controls, and limiting access to authorised personnel only. No method of storage or transmission is completely secure, and we cannot guarantee absolute security, but we take safeguarding your data seriously.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: trusted providers that host our infrastructure, process email, or support our operations, bound to handle your data appropriately;
• Scheduling tools: such as third-party booking platforms, when you choose to book a discovery call;
• Legal requirements: where disclosure is required by law, regulation, or a valid request from an authority;
• Professional advisers: where reasonably necessary for legal, audit, or compliance purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages so we can improve them. You can control or delete cookies through your browser settings. Our app may collect basic usage analytics to help us understand feature usage and improve the experience.

6. Your Rights

Depending on applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or restrict certain processing, or withdraw consent;
• Request a copy of your data in a portable format where applicable.

To exercise any of these rights, contact us using the details in the Contact section below. We may need to verify your identity before acting on your request.

7. Data Retention

We keep your personal information only for as long as necessary to provide our services, meet legal, accounting, or regulatory requirements, and resolve disputes. When information is no longer required, we will securely delete or anonymise it.

8. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Account Deletion

You can request deletion of your app account and associated personal data at any time. Full instructions, the process, and timeframes are described on our Account Deletion page.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website, app, or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Address: Crescent Business Centre, Parklands Road, Nairobi, Kenya
• Phone: 0718 799 082
• Email: info@fetri.co.ke
• Website: www.fetri.co.ke